At Finovawave, we are committed to delivering exceptional technology and digital solutions while ensuring transparency in all our service processes. We understand that plans or business requirements may change, and we aim to accommodate cancellations in a fair and efficient manner. Please review our cancellation policy below.
1. General Cancellation Terms
- Notice Period: Cancellations must be submitted at least 7 days prior to the scheduled service commencement or deployment date to avoid cancellation charges.
- Method of Cancellation: All cancellation requests must be made in writing via email to support@finovawave.com or through your registered Finovawave client account. Verbal or informal cancellation requests are not accepted.
- Confirmation of Cancellation: Once a cancellation request is received, we will send you a written confirmation within 24 hours. If you do not receive confirmation within that time frame, please contact us again to ensure your request has been successfully processed.
2. Refund Terms
Refunds for cancelled services are handled in accordance with the following conditions:
- Full Refund: Cancellations made 7 days or more before the scheduled service date are eligible for a full refund.
- Partial Refund: Cancellations made within 7 days of the service date may incur up to a 100% cancellation fee, depending on the progress of work, resource allocation, or third-party costs.
- Non-Refundable: Cancellations made less than 48 hours before service initiation, or failure to attend scheduled sessions (“no-shows”), are not eligible for any refund.
All refunds, where applicable, are processed in accordance with our Refund Policy.
3. Special Circumstances
- Force Majeure: In case of unforeseen events beyond our control (e.g., natural disasters, technical outages, pandemics, or regulatory restrictions), Finovawave reserves the right to postpone, modify, or cancel services. In such cases, customers will be offered rescheduling options or a full refund.
- Medical or Emergency Situations: For cancellations due to verified medical emergencies or other unavoidable situations, we may consider partial or full refunds upon receiving valid documentation.
- Company-Initiated Cancellations: Finovawave reserves the right to cancel or reschedule a service if operationally necessary. In such cases, clients will be notified promptly and offered a full refund or credit.
4. Policy Modifications
Finovawave may update or modify this Cancellation Policy at any time to reflect changes in our business or regulatory requirements. Any updates will be published on our website and communicated through official channels. Continued use of our services after policy updates indicates acceptance of the revised terms.
5. Contact Information
For any cancellation-related questions, assistance, or clarifications, please contact us at:
Email: support@finovawave.com
6. Legal Compliance
This Cancellation Policy complies with applicable laws and consumer protection standards relevant to digital services and IT solutions. Finovawave remains committed to fair business practices and maintaining trust with all clients.
