Refund Policy

At Finovawave, we are committed to providing reliable, high-quality software solutions and digital services. While we strive to ensure that every product and service meets your expectations, we understand that certain situations may require a refund or resolution. This Refund Policy outlines the conditions under which refunds or replacements may be granted.

1. Eligibility for Refunds

Because Finovawave delivers digital and software-based solutions, refunds are provided only under specific, verifiable conditions to maintain fairness and prevent misuse.

1.1 Defective, Corrupted, or Inaccessible Files

If a digital file or service you receive is defective, incomplete, or inaccessible due to technical issues, please report the issue within 7 days of purchase. We will attempt to correct or reissue the file. If resolution is not possible, a full refund will be processed.

1.2 Duplicate Purchases

If you accidentally purchase the same product more than once, you are eligible for a refund of the duplicate transaction. However, refunds for incorrect product selection or variant choice (e.g., license type) are not covered.

1.3 Incorrect Product Delivered

If, due to a system or administrative error, you receive the wrong product, please notify us within 7 days of purchase. We will deliver the correct product or issue a full refund if unavailable.

1.4 Unauthorized or Fraudulent Transactions

If you detect any unauthorized payment related to Finovawave products or services, report it immediately. After verifying the claim, we will refund the unauthorized transaction and assist in securing your account.

2. Non-Refundable Situations

Due to the nature of digital products and SaaS services, refunds will not be granted under the following circumstances:

• Change of Mind: Refunds are not provided if you change your mind after completing a purchase.
• Compatibility Issues: Customers are responsible for ensuring system and software compatibility before purchase. We do not issue refunds for incompatibility with third-party systems.
• User Error or File Deletion: Accidental deletion or user error is not refundable, though we will provide a new download link upon request.
• Unauthorized Sharing or Misuse: Any refund request will be denied if the product has been distributed, shared, or resold in violation of our terms.
• Subscription or Licensed Products: Refunds are not applicable for ongoing subscriptions, licenses, or memberships once access has been granted.

3. Refund Process

If you believe you are eligible for a refund, please follow the process below:

1. Step 1: Contact Support
   Send an email to support@finovawave.com including:
   • Your order number
   • Product or service name
   • Detailed description of the issue
   • Relevant screenshots or proof (if applicable)
2. Step 2: Review & Approval
   Our team will review your request within 2–5 business days. You will receive an update via email once a decision is made.
3. Step 3: Refund Issuance
   Approved refunds will be processed to your original payment method within 5 business days. Depending on your payment provider, funds may reflect within 5–10 business days.

4. Alternative Solutions

Where possible, Finovawave may offer alternatives to a refund to help you continue using our services effectively:

• File Replacement: A corrected or updated version of the product.
• Store Credit: Credit applied to your Finovawave account for future purchases.
• Technical Assistance: Our team can help resolve issues preventing proper product use.

5. Contact Us

For all refund or support-related inquiries, please contact us at:

Email: support@finovawave.com

6. Policy Updates

Finovawave reserves the right to revise or update this Refund Policy at any time. All changes will be published on our website, and the updated version will supersede previous ones.